Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please ensure that you provide accurate information to avoid delays.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Processing Returns
Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process your refund within a reasonable timeframe. Please allow up to 14 business days for the refund to reflect in your original payment method, depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for returning your item.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to opened or used products, clearance items, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with pixelshavenco.com is satisfactory. Your feedback is important to us, and we strive to address any issues promptly.